Heavy workloads, stress, a competitive atmosphere, a few bad seeds — whatever the cause, working in a toxic environment is unpleasant at best and excruciating at worst. Here are three ways you can begin to make positive change:
Start talking. Perform one-on-one, confidential interviews with employees. Give them the space to vent, and then engage them in solving the problems they've raised.
Be helpful, not forceful. Help employees think through the issues, but don't tell them what to do. Allow employees to take personal responsibility for making things better.
Don't just talk — change. Make a pledge to turn complaints into commitments. You gain employees' trust by showing them you are listening and making changes based on what you heard.
Create a partnership within your organization. Managers partnered with staff, enabling commitments to work. Accountability involved ongoing conversations, regular staff meetings, and consistent performance management, creating new habits over time. These behaviors became the "new normal."
Positive workplaces are possible. Are you ready for your Best Year Yet?
The Best Year Yet Program is a highly effective Team planning, execution and performance improvement program that delivers consistent and measurable results. This success implementation system tracks progress towards achieving critical goals throughout the year while helping quickly achieve significant changes in team’s Attitudes, Actions and Accountability. For more information contact donna.king@bestyearyet.com.
Donna King, Results Coach and Best Year Yet Facilitator
Today's tip adapted from "Does Your Office need an Intervention? Harvard Business Review.
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