In today's world of crises, currency fluctuations, and terrorist threats, coping with the unexpected isn't just a good leadership skill, it's critical. Here are three ways you can improve your response to, and minimize the impact of, inevitable disruptions:
Have a back-up plan. You may not always be able to rehearse Plan B, but you should have alternative approaches that can help get you out of a bind. In the absence of actual plans, mental flexibility can help you respond more quickly.
Speed up communication. Information needs to move through your company quickly and efficiently. Find ways you can collect and disseminate data in short cycles.
Instill values. Values help people know the right thing to do without being told or waiting for permission. They also bind a company together when surprises happen and therefore can help companies recover more quickly.
This tip was adapted from Rosabeth Moss Kanter's article "Surprise! Four Strategies for Coping with Disruptions"
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